Barclays to close Eton branch

Here is a letter received from Baclays regarding their decision to close the Barclays branch in Eton High Street. You can also download a full document about their reasons for closure by clicking on the link below.

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"I would like to give you notice of a change Barclays is making locally. On Wednesday 6th January 2021, we intend to close our branch at 8 High Street, Eton.

The decision to close a branch is never an easy one, however, the way we bank today is unrecognisable from 50 years ago when almost every banking transaction took place in a branch. Now, that number is only 10 per cent, and we need to make sure that we are providing our services in ways that best reflect customers’ needs today and into the future. As part of these changes, the role of the physical branch itself is evolving, from somewhere where large numbers of transactions happen behind a counter to a space where specialist financial conversations can take place comfortably.

This ongoing change in behaviour means we are seeing a sustained fall in customer transactions across our network and this is reflected at the Eton branch where there has been a 31 per cent reduction in counter transactions in the two years to March 2020. In addition, we can identify that 90 per cent of our customers at the branch are using alternative ways in which to undertake their banking, including via the telephone, online and mobile app.

Despite this change, we are confident that access to banking remains sufficient in the local community. There are three Barclays branches within 3.5 miles including Windsor High Street and Slough Town Centre; two free-to-use ATMs, the nearest at Nat West and Eton Railway Station, while everyday transactions can also be completed at any Post Office, with the closest located at 124 High Street, Eton.

We appreciate that not all of our customers will adopt change at the same pace, and we would like to underline our commitment to supporting our vulnerable customers through this change. We will be making personal contact with all regular branch users to discuss their options and guide them through alternative ways to bank. This could include, for those vulnerable customers who are unable to travel to a nearby branch, the option to use our free cash delivery service.

As customers are banking in different ways that suit their lives today, we are continuing to invest in our services to meet these needs. This means more training for our colleagues so they can offer the skilled financial expertise customers require and more investment in our technology and digital tools to allow Barclays customers to have access at the click of a button or in the palm of their hand.

I would like to reassure you that we do not intend to make anyone redundant as a result of this closure, and colleagues will be redeployed to support customers in other ways.

As part of this closure announcement we will follow the Access to Banking Standard. This means all of our local customers will be informed of our decision at least 12 weeks before the closure via letter. We will also make available our Reasons for Closure document.

We appreciate you may receive queries from residents on this matter, and want to make sure you are prepared with the relevant information in this event. As part of this process we would welcome your views on how we can help smooth the transition of this branch closure for local customers.

In particular, I would be interested to hear your thoughts on the following questions:

  • What do you believe will be the biggest impact of the closure of the Eton branch on the local community?

  • What do you believe will be the biggest impact of the closure of the Eton branch on customers of the branch?

  • What alternative ways to bank do you believe need to be provided to help customers and the community adapt to this change?

If you would like a call, call myself Donna Hagan-Grenfell, Barclays Market Director, Thames Valley to discuss any local concerns you might have please let me know."